Frequently Asked Questions
Everything you need to know about your iTokri experience.
Are the products on iTokri truly handmade?
Yes, iTokri is committed to authenticity. Every product is sourced directly from artisans and NGOs across India, ensuring traditional craftsmanship and genuine hand-woven or hand-printed quality.
What are the domestic and international shipping charges?
We offer free shipping on all domestic orders within India. For international orders, shipping is calculated based on the weight of the package and the destination country at the time of checkout.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to our courier partner's website to monitor your shipment in real-time.
What is your return and exchange policy?
We offer a hassle-free 7-day return policy. If you are not satisfied with your purchase, you can initiate a return or exchange request through our portal, provided the items are unused and have original tags.
Do you offer customization for ethnic wear?
Yes, we provide stitching and customization services for unstitched suit sets and fabrics. You can select the 'Stitching' option on the product page or contact our support team for specific measurements.
What payment methods do you accept?
We accept all major credit and debit cards, Net Banking, UPI, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes within India.